The journey, perfected.
At Pakt, we don’t just design gear; we use it, we test it, and we listen to the travelers who rely on it. Recently, feedback from our community highlighted that the shoulder straps on the New Travel Backpack could experience slippage under heavy loads while on the move.
For most brands, "good enough" is the standard. But we aren’t most brands.
We believe in raising the bar. So, instead of ignoring it, we are upgrading everyone. We have manufactured a new set of straps to ensure your pack performs flawlessly, no matter how heavy you pack.
Here is everything you need to know about the upgrade.
Phase 1: The Quick Fix (For Now)
Traveling before your new straps arrive? If you are currently on the road or planning a trip before late January, we have a simple, field-tested hack that significantly reduces slippage.
The Elastic Band Trick Simply adding a small hair tie or rubber band just below the hardware acts as a brake for the webbing. It’s low-tech, but it works wonders.
Phase 2: The Upgrade (Shipping Late Jan)
We are sending a free set of high-grip straps to every customer who purchased the New Travel Backpack with the original straps.
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Cost: $0.
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Action Required: None. You are already on the list.
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Timeline: Expected to ship late January.
Frequently Asked Questions
Do I need to sign up for the new straps?
No. If you purchased the new Pakt One Travel Backpack, we have your details and have automatically added you to the shipment list. You will receive a shipping notification as soon as they leave our warehouse. We expect them to ship late January.
Is my bag safe to use right now?
Absolutely. The bag is fully structural and safe to carry. The issue is strictly related to the webbing slipping through the adjuster while moving, not a failure of the bag’s integrity. If you are carrying a heavy load, use the "Elastic Band Trick" above for a smoother ride.
I haven't experienced any slipping. Do I still need to swap them?
That is up to you. Many travelers with lighter loads haven't had any issues. However, we recommend swapping them out to ensure you have the most capable and versatile setup for future trips.
I moved since I bought the bag. How do I update my address? If your shipping address has changed since your original order, please email us at studio@paktbags.com with your Order # and new address, and our team will get that updated for you.
Will new orders come with the old or new straps? If you order today, your bag will ship with the current straps so you can get moving. We will then automatically ship you the free upgrade kit in late January. All inventory shipping after that date will come pre-installed with the new straps.
Still have questions?
We’re here for you. Reach out to our team at studio@paktbags.com we’re happy to help.