Strap Upgrade

The journey, perfected.

At Pakt, we don’t just design gear; we use it, we test it, and we listen to the travelers who rely on it. Recently, feedback from our community highlighted that the shoulder straps on the new Pakt One Travel Backpack could experience slippage under heavy loads while on the move.

For most brands, "good enough" is the standard. But we aren’t most brands.

We believe in raising the bar. So, instead of ignoring it, we are upgrading everyone. We have manufactured a new set of straps to ensure your pack performs flawlessly, no matter how heavy you pack.

Here is everything you need to know about the upgrade.

The Upgrade 

We are sending a free set of high-grip straps to every customer who purchased the Pakt One Travel Backpack with the original straps.

Once your upgrade kit arrives, swapping them out takes less than two minutes.

Read the Step-by-Step Instructions or Watch the Video

  1. Detach the current strap: Cut off the folded end of the strap.

  2. Unclip the metal hook: This is the D-Ring that attaches the strap to the main body of the bag.

  3. Pull the strap out of the ladder lock: The ladder lock is the other piece of hardware when the strap has been woven through the bars.

  4. Attach the new, thicker anti-slip strap: This is the D-Ring piece of hardware that clips onto the main body of the bag.

  5. Slide the new strap into the ladder lock: Thread the webbing from the bottom through the upper slot.

  6. Secure the base: Insert the strap into the bottom slot from top down and pull it through

  7. Repeat: Do the same for the second strap.

Six-step sequence (1 2 3 4 5 6) showing cutting a black backpack shoulder strap and replacing it with a white strap.

Frequently Asked Questions

Will new orders come with the old or new straps? It depends. Most of our Pakt One Travel Backpacks will ship with updated straps already installed. The Pakt One Travel Backpack, 35L in mojave will still include the upgrade kit. 

Is my bag safe to use right now?

Absolutely. The bag is fully structural and safe to carry. The issue is strictly related to the webbing slipping through the adjuster while moving, not a failure of the bag’s integrity. 

I purchased from an international retailer of yours. Can I get the straps?

The upgrade kit should be included with your order through that retailer. If you have any questions, you can contact their support team for further assistance. 

Still have questions?

We’re here for you. Reach out to our team at studio@paktbags.comEmail support at paktbags.com we’re happy to help.