Have a question, concern, or just want to talk about gear?


Check out our full index of FAQ’s here


Most orders are processed within 1-2 business days and shipped according to the delivery method selected at checkout.

Our shipping facility is open from 9am - 5pm ET, Monday through Friday. Orders placed over the weekend, after 5 pm, or on a holiday, will ship the next business day. 

We ship to over 40 countries across the world. You can see the full list of countries we ship to here.

Pakt products are primarily sold online. We’re hoping to expand into physical retail stores in the future. 

If you're in New York City, B&H Photo does have select products for purchase.

Returns & Exchanges

Any unused products are eligible for a return within 30 days of receiving the item. A $15 processing fee will be applied to the order. Closeout and pre-traveled gear are final sale items and not eligible for return.

You can start a return here. The full returns & exchange policy can be read here.

Returns will be processed as received and refunds should be issued within 1 week of Pakt receiving the item.

Yes, you can make an exchange within 30 days of receiving your order. To start an exchange, please visit our Returns & Exchanges page to initiate the exchange process.


If an item is out of stock, it's likely in a production phase and will be back soon!

On the product page, there will be a notification button, where you can sign up to be one of the first to purchase the newly restocked item.

Updates will be sent periodically as your item completes production. Below the button is the estimated timeframe of when the item will be available. 

All Pakt bags and accessories come with a lifetime warranty. This covers manufacturing defects, and excessive damage occurring during normal use. Normal wear and tear from everyday use is not covered. 

Read more about our warranty here.

We’re sorry to hear that. Please fill out this form, and someone from our team will be in touch soon with a resolution!


YES! You can sign up for Pakt Points, our rewards program, where you and friends can earn points for shopping and connecting with the Pakt community. 

Thanks for thinking of us for this opportunity. Someone will be in touch with you if there is a right fit. 

Social Collaborations: Fill out this form

Press: press@paktbags.com

We do. We’re building a community of Pakt travelers who share our enthusiasm for great design and care about how their products are made.  Read more about the affiliate program to see if it’s right for you. 

Customer service is the second best aspect of this company (after product quality).

- Teague