PAKT SATISFACTION GUARANTEE
We are so confident you’ll love the Pakt One that we guarantee it! When you receive your bag(s), if you’re not 100% satisfied with the design or quality simply send it back for a full refund of the purchase price (shipping fees are non-refundable). We’re pretty sure you’ll be more excited to plan a trip than return it though!
If you would like to return your bag, please send a note to firstname.lastname@example.org with the following information and we will respond with shipping instructions:
- Name and order number
- Reason for return
Please note that:
- Refund requests should be made within 30 days of receipt of your order
- We will accept returns in unused condition and in original packaging
- For orders shipped within the U.S., we can provide a return label or you may use your preferred shipping carrier to return your order
- Orders outside of the U.S. will be responsible for return shipping
- Please allow up to 2 weeks for return processing and refund
- Refunds will be processed with shipping fees deducted from refund amount
Prefer a different color? Please note that you will be responsible for shipping the original package back to us at your expense. Send a note to email@example.com and we will be glad to walk you through next steps.
While we hope your bag is perfect, mistakes can happen. Send a note to firstname.lastname@example.org and we will work with you to make things right.