Pakt one duffel bag packing cubes being packed into a bag

FAQs

Orders, Returns, & Shipping

Orders and Returns

Any unused items purchased from our website may be returned within 30 days of receipt.

*Please note that any item(s) purchased on one of our crowdfunding campaigns are final sale.

RETURN SHIPPING:

For domestic orders, we can easily provide you with a return label. If you use our label, $15 will be deducted from your refund. Don’t want to use our label? No problem! -You are welcome to return your order using the shipping carrier of your choice. For international orders, we aren't able to generate a label but you are welcome to return your order using the shipping carrier of your choice.

REFUNDS:

Once received, returns may take up to ten days to process, When your return has been inspected* a refund will be processed to the original form of payment. (Original shipping charges are not refundable)

*If upon inspection the item appears to have been used or is missing any components, we will need to deduct 20% from your refund for restocking/refurbishment.


If you agree to the above terms, please start the return process here.

We sure do!  We hope everything is perfect, but if you notice a problem, send a note to support@paktbags.com, and we will work with you to make things right.

All bags and accessories:

We stand behind the quality of our bags for their entire lifetime. If you ever have any issues, we’ll take care of it. Period. This covers manufacturing defects, and excessive damage occurring during normal use. Normal wear and tear from everyday use is not covered. 

The Pakt Coffee Kit

We guarantee each and every Pakt Coffee Kit to be free of manufacturing defects, and we will repair or replace any component of the Pakt Coffee Kit that is deemed defective within the first year

*Please note that our warranty is not transferable. If you have purchased one of our products from a 3rd party (other than an authorized Pakt partner) and have a problem, please reach out as we are still happy to work with you by offering a discount on replacement parts if needed. 

At this time, we do not offer exchanges. Instead, feel free to start the return process and place a new order.

If you have any questions, let us know, and we’d be happy to help; we aren’t monsters after all; we’ve just found the process of return vs exchange typically ends up much faster and more economical for customers.

While we stand behind the quality of all of our products, we do not offer refunds, returns, or exchanges on items received as Crowdfunding rewards.

We really appreciate your support and understanding, as your contribution helps us bring new products to life!

Pre-ordering allows you to reserve an item before it’s available. We’re a young company and are still figuring out how much inventory we need, and sometimes we find ourselves a little short.

Offering pre-orders ensures you will receive your order as soon as the next production run is ready. Please note, you will be charged upon placing your order. All delivery dates are estimates and cannot be guaranteed.

Shipping

Most orders are shipped within 1-2 business days. Our shipping facility is open from 9 - 5 ET, Monday through Friday. Orders placed over the weekend, after 5 pm, or on a holiday, will ship the next business day.

Once the package is on its way, we are not able to make any changes.

If your package was shipped via UPS SurePost, where it is handed off from UPS to the USPS for final delivery we recommend the following. 

If the package is still in the UPS network you may have the ability to upgrade shipping to UPS Ground (usually for an extra fee) by logging in to UPS My Choice, which is a free service to manage all incoming UPS shipments. The same holds true for USPS where you may log in to Informed Delivery, to manage your incoming shipments. Any change requests via My Choice or Informed Delivery, must come from the recipient of the package and need to be associated with the delivery address.  

For UPS Ground shipments, you may also try logging into UPS My Choice to see if there are any options to make a change.  For all other shipping services, we recommend you reach out to them directly to see if changes are possible. 

Shipping rates are calculated at checkout and are normally shipped via:

UPS SurePost (final delivery is made by USPS). Depending on the final destination, most orders are delivered within 5-10 business days. Transferring to the USPS for final delivery sometimes adds 1-2 days of processing time.

UPS Ground: Orders shipped with UPS Ground are typically delivered within 3-7 business days

Expedited Shipping:

UPS 2nd Day Air is an option that is available for domestic orders, for an additional fee. Orders will be delivered on the 2nd business day (no Saturday delivery). Please note that UPS cannot deliver to P.O. boxes or APO/FPO/DPO addresses.  

Shipping outside of the U.S. can be quite expensive, so we partnered with Passport Shipping, because they offer competitive rates, and the option to show the duties paid prior to delivery. Rates are calculated at checkout and are dependent on your location.

Parcel Forwarding:As an alternative to the above, Pakt has partnered with MyUS.com to offer a convenient and affordable International Shipping option, offering discounted international shipping rates to more than 225 countries. MyUS will provide you with a US street address, receive packages on your behalf, and then ship your order overseas. They will also help prepare customs paperwork for your shipments. 

The receiver/customer is responsible for settling all charges in order for customs to release the shipment and have it delivered.

**As of July 29th, we are being told that orders to Australia and New Zealand are seeing transit delays up to 45 days. Passport is looking into this but it appears there are signficant delays within the customs clearance process that are contributing factors.

We use Passport for all of our international orders, you can find the most up to date information regarding country specific shipping delays here.

Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently. For customers outside the U.S., you will be subject to your local customs regulations duty and tax charges. The most accurate way to determine what you owe is by checking with your country's customs agency.  Some of our customers have found this calculator to be helpful in providing an estimate for import duties.  

Please be advised that if you refuse delivery, we will only process a refund once the package has been returned to us, less initial shipping costs.

Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.

General Product Questions

You can wipe, spot clean, or (on occasion) machine wash your Pakt bag. Please ensure that you have removed any shoulder straps. We recommend air-drying. Please note that results may vary depending on machine and settings. Machine wash at your own risk!

Our bag manufacturing partners are located in Vietnam, a hub for talented sewers and high quality soft good production. We have worked with our manufacturing partners for years and made multiple factory visits during production runs. We traveled to work side-by-side with them during the design and development of both The Pakt One and the Pakt Travel Backpack. We are proud to call them both partners and friends.

We build close relationships with the teams to learn every step of the process and understand the impact on both the environment and the employees at the facilities. We regularly schedule third-party inspectors to confirm health, safety, and compensation standards are in place for all employees.

Learn more about our factory, staff, and Pakt One production here.

The Pakt Travel Backpack and The Anywhere 25L Duffle are the only bags that have a luggage strap attached.

We suggest you use a 3rd party luggage strap or something similar to connect it to a rolling suitcase.

Pakt One All colorways of the Pakt One are built to last, but the Black Pakt One has a more technical/structured feel and is the only colorway with water-resistant zippers.

Pakt Travel Backpack, Anywhere Collection Bags No, all colorways have the same materials, hardware, and finishes.

Yes, all Pakt bags are carry-on friendly and are designed to fit under the seat in front of you or in the overhead bin. The two exceptions are The Gear Hauler and the Anywhere 50L Backpack / Duffel.

Travel Bags

The Pakt One

The Pakt One is the approved carry-on size for all major airlines and fits easily under airplane seats and in overhead compartments. It is L 20" (50.8cm) x W 10" (25.4cm) x H 11" (27.9cm) with an empty weight of 3.25 lbs and a 35 L capacity.

What materials are used on the Pakt One?

We only use modern, durable, technical materials that are animal-friendly and have the lowest possible environmental impact. All colorways feature premium YKK zippers on main compartments

Black: 420D nylon dobby; water-resistant exterior zippers; durable black hardware; grey 150D polyester interior

Grey: PU Coated polyester canvas exterior; durable pewter colored metal hardware; grey 150D polyester interior

Navy: PU Coated polyester canvas exterior; durable brass colored metal hardware; gold cotton interior

The Pakt One is not completely waterproof, but the materials are water-resistant across all colorways, and the Black Pakt One has water-resistant YKK zippers.

The Pakt Travel Backpack

The Pakt Travel Backpack is the approved carry-on size for all major airlines and fits easily under airplane seats and in overhead compartments.

It is 17 x 53 x 32cm/6.7 x 21 x 12.6 inches, 30L, with an empty weight of 4.5 lbs.

Materials

We are only using modern, durable, technical materials that are animal-friendly and have the lowest possible environmental impact. As a group of environmentalists, we’re thrilled to be using a material made from recycled single-use plastics for the exterior of the Backpack.

The exterior material is 900D RPET and comes in either Black or Green. The lining is light Grey 150D.

What are the accessory straps for? Every backpack comes with two sets of accessory straps.  The straps are meant to make it easy to secure all types of items to different locations on the exterior of the bag to save space inside the bag. If the straps are not securing anything and the bag is empty, the straps will easily come loose and may become unattached, as it requires a certain level of tension to stay secure. When they’re not in use, simply remove them from the bag and stick them in a pocket for safekeeping.

How many accessory straps should I have received? In early testing we found that most people only needed 1 pair of straps so that’s what settled on and you received. For the small percentage of people that want additional pairs of straps we will be offering them for purchase as soon as we receive more inventory, likely in early 2022. 

To remove the hip belt, you will need to loosen the velcro and pull the hip belt out until its completely removed.  You may need to place your hand inside the opening to prevent the velcro from re-attaching.  

To re-insert the belt you'll need to hold the opening open, and avoid letting the velcro close on it as you slide it in. It might help to open it and slide it in until you get to the point that you can reach it from the other side. Then switch over there and pull while keeping the insert side open. Once it reaches its spot, let the velcro go and it's in!

Yes! Our laptop compartment measures 10.5”x 14.5”. We have not personally tried the 16” Macbook Pro, but based on the dimensions we believe it would fit. We do have a satisfaction guarantee, so if it ends up not working- you are welcome to return it within 30 days.  Please visit our return policy for more information. 

The main material has a Durable Water Resistant coating, and is designed so that there aren't any places for water to pool or collect. However, as with most zippers and seams, water could get into the bag through zippers if the bag is exposed to a lot of water or for an extended amount of time. We do offer an optional raincover that can make your pack even more weather-proof. All that to say, we suggest you do not attempt to scuba dive with the Pakt Travel Backpack.

The Anywhere Collection

Sling:

- 10 oz/0.6 lbs7"

- (L) x 3.5" (W) x 11" (H)

Gear Hauler:

- 63 oz/4 lbs

- 25"(L)x12"(W)x10"(H) folded down 

- 25"(L)x12"(W)x20"(H) folded up/extended


50L:

- 55 oz/3.4 lbs

- 22"(L)x10"(W)x12.5"(H)


25L:

- 30 oz/1.8 lbs

- 17"(L)x8"(W)x10"(H)

Materials All bags in the collection are made with 900D durable, water-resistant rPET and durable Duraflex hardware. There are YKK zippers on all external zips. The Hauler has waterproof zippers. The base of the 25L uses a 900D coated PU material, which provides extra water-resistance.

All the bags are water resistant with a combination of DWR and TPU coating.

Accessories

The Pakt Coffee Kit

For instructions on the pour-over coffee brewing method, plus tips on how to unpack and repack your Pakt Coffee Kit, please see this instructional video:

Weight: 3.76 lbs/ 60.15 oz/ 1.7 kg Dimensions: 12” x 4.5” (5” measured across the spout)

The kit contains everything you need to make pour-over coffee housed within a portable carrying case.

- An electric kettle with a dual voltage power base with a stainless steel interior and spout, and an insulating silicone outer sleeve for a cool touch. The kettle shuts off around 205 degrees. The Kettle boils up to 40mL (14 fluid ounces), enough to pre-wet a paper filter and still have plenty of water for a 12oz cup of coffee.

- A collapsible stainless steel dripper that packs down to half its size.

- A 12 oz double-walled stainless steel travel mug with a cool-touch silicone sleeve and travel lid.

- The coffee container holds about 110 grams of ground coffee– enough to brew about five cups. 

- 5-gram coffee ground scooper.

- Stainless steel mesh reusable filter

Your Pakt Coffee Kit includes a mesh metal reusable filter. Some coffee drinkers prefer paper filters, and The Kit is compatible with Hario V60 size 01 filters.

No, we recommend hand-washing all components of the kit.

We looked into including a grinder early on, but audience feedback quickly showed that the vast majority (around 90%) of users didn’t want to grind while traveling, so we decided not to make The Kit bulkier, heavier, and more expensive for the 10% who did.

For those that want to grind on the go, we recommend a tried and true (and lightweight) brand like Porlex or Prima!

The Kit does not include a car adapter, but any DC to AC power inverter rated for at least 500 watts will allow you to power it from your car’s electrical system. (But please don’t brew and drive.)

No, an adapter for the region(s) you’ll travel to would have to be purchased separately. The Kit is wired with a 3-prong North American plug (NEMA 5-15p), so you will need an adapter that accepts this format. Make sure that any adapter you choose is rated to accommodate at least 500W. We recommend one like the IG series from Ceptic, which fits perfectly in the Pakt Coffee Kit. 

Yes. Most other kettles have a switch to toggle between different voltages, but we included circuitry to automatically accommodate both 110 and 240 volts.  

The actual specs are 120V-240V | 50-60Hz | 1000W, however, since we went through the ETL certification process for the U.S. we were only able to label the kit for 110-120v.  We added"dual-voltage friendly" to the label to try to clarify that.

We have customers all over the world who have been safely using the kit with no issues at all. In the unlikely event, you did have an issue, we would definitely work with you to resolve that.

Packing Cubes

While the cubes are designed to fit perfectly in their respective bags, there is no reason why you can't use them interchangeably. 

Travel Mug

- 16 oz / 475 mL

- Height 8.3" (21 cm), Diameter Top 3.5" (8.7 cm) Bottom 3"

- (7.5 cm).8 lbs

Materials

Vacuum-insulated double-walled construction keeps drinks hot 8 hours, cold 24 hours. Stainless insulated lid increases efficiency.

Before first use, wash all parts with warm, soapy water, then rinse thoroughly. Lid is top rack dishwasher safe. While the vessel is dishwasher safe, we recommend hand-washing. 

Marketing & Partnerships

Collaborations are one of our favorite things. If you’re a brand who values great gear & the planet, we want to hear from you. Reach out to press@paktbags.com to chat. 

We love working with awesome content creators who dig Pakt.  Please fill out this form, and someone will be in touch if it seems like the right fit.

For press inquiries please email press@paktbags.com. We’d love to hear from you!

We’re building a community of Pakt travelers who share our enthusiasm for great design and care about how their products are made. By joining the Pakt affiliate program, not only can you help spread the word about amazing products that are consciously produced, but you can also earn a commission on referred sales. 

Who makes a great Pakt affiliate?

They’re passionate about travel, design and the planet. They have an audience of people who trust their advice on products/travel tips.They appreciate great design and demand products that are built to last that add value to their lives.

Program highlights:

- 15% commission on each sale

- Custom promotions and partnerships available upon request

- $230 average order value

- Free shipping & returns

- 30-day cookie life

- Product imagery & video for use on channels

- Lifetime warranty on most Pakt Products

- Monthly communications

 

If this all sounds good, head here to sign up. 

Contact Support

The Pakt Team is available for support Monday - Friday. We do our best to respond to messages within 24 hours.

The quickest way to reach us is via email. Send a note to support@paktbags.com.  

If you'd prefer to talk on the phone, text or call us at 888-241-0250