Here at Pakt, we love the support from customers around the world. On a good day, international shipping can be a puzzle, add in a pandemic, and things get even crazier!
When COVID-19 took the world by storm, we found that shipping packages around the world became an even greater challenge, especially when using an economy option. Shipments that would normally take 10-15 business days were taking over a month to be delivered. Some were returned to us due to shipping restrictions within the destination country, and others were lost- never to be seen again. This led to a lot of frustration from customers, and for our team.
Of course, we don’t want to stop shipping internationally altogether, so we made the decision to temporarily only offer DHL Express (4-12 business days) as it seems to be much more reliable than the other alternatives right now. While we are still seeing some added delays to the 4-12 business day timeframe, it's much quicker and easier to track than the economy shipping option.
As always, all international orders are subject to local customs regulations duty and tax charges. You can read more about that here.